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Phillip E. Miles: Advancing Concierge Lab Testing Services

by | Oct 22, 2025 | Uncategorized | 0 comments

In the modern era of healthcare, where convenience, accuracy, and compassion matter more than ever, Phillip E. Miles stands out as a visionary leader. His dedication to transforming how diagnostic testing is delivered has led to the establishment of PillarsDx, a company redefining patient-centered laboratory care through concierge lab testing services, clinical toxicology lab services, and innovative technologies that make testing faster, safer, and more accessible for everyone.

A Visionary in the Center of the Contemporary Diagnostics.

Born and raised in Atlanta, Phillip E. Miles has always believed that true innovation in healthcare starts with empathy. He was also in a position to provide a different perspective in regard to obstacles that people encounter when trying to find medical tests in a timely manner due to his own experiences both as a business leader and as a patient. With the purpose to make the diagnostic care more accessible, Miles established PillarsDx, which is the company that brings the laboratory to the patient, literally.

Through concierge lab testing services, PillarsDx enables patients to receive professional laboratory services in the comfort of their own homes or offices. This new model will remove the excessive waiting time, congested clinics, and unnecessary stress. Instead, patients can schedule convenient appointments with certified professionals who collect samples and ensure rapid turnaround lab diagnostics–all while maintaining the highest standards of accuracy and confidentiality.

Disrupting Patient Experience through Concierge Lab Testing.

PillarsDx is a company whose main success lies in its patient-first philosophy. The conventional lab work tends to compel one to conform to fixed systems. Phillip E. Miles flipped that model. His concierge lab testing services cater especially to elderly patients, busy professionals, and individuals with limited mobility–people who need healthcare to adapt to their lifestyle, not the other way around.

All line sections of the process such as booking and delivery of the results are convenient and accurate. PillarsDx relies on the technological capabilities of logistics and data-driven instruments to provide samples with quick and dependable processing and analysis. By integrating technology and compassion, Phillip E. Miles continues to make diagnostic healthcare as accessible as ordering a ride or groceries.

Excellence in Clinical Toxicology Lab Services

Beyond convenience, PillarsDx is recognized for its clinical toxicology lab services, which play a vital role in public safety, pain management, and healthcare compliance. These services entail detection and research of a drug, medication, or other substances in a biological sample.

Under Phillip E. Miles’s leadership, the company has invested heavily in state-of-the-art toxicology equipment and highly trained scientists. The lab makes sure that all reports are correct, prompt and in line with the clinical and legal requirements. Doctors, employers and healthcare agencies trust PillarsDx to provide reliable toxicology testing to assist in making medical outbursts and aiding safer patient care.

The Smart Oil: Precision Medicine Empowerment by Pharmacogenomic Testing.

One of the most exciting areas of advancement led by Phillip E. Miles and his team is pharmacogenomic testing. The pharmacogenomic testing lab at PillarsDx uses genetic insights to determine how a patient’s body responds to specific medications.

The practice can assist doctors in prescriptions of drugs, which are not only effective but also safe and personalized. Pharmacogenomic knowledge allows physicians to reduce the side effect rates, prevent adverse reactions, and select the most appropriate treatment regimens to each patient.

This high-tech, but human-focused approach is the path of the mission of Miles to merge advanced science with a caring attitude and to make sure that no customer is given a one-fits-all approach.

Detecting Deception: Synthetic Urine Detection Testing

A lesser-known but highly specialized service at PillarsDx is synthetic urine detection testing. With the growing challenge of fraudulent testing in certain industries, Phillip E. Miles saw the need for more reliable and sophisticated methods to identify synthetic samples.

With the help of the latest molecular and chemical techniques, the team of PillarsDx is capable of differentiating actual human samples between the artificial or adulterated ones with high level of precision. These synthetic urine detection testing methods are vital in maintaining the integrity of drug testing programs for workplaces, rehabilitation centers, and legal systems.

This willingness to quality and integrity indicates the general outlook of Miles: all test results should be reliable, as the human life is relying on all tests.

Delivering Rapid Turnaround Lab Diagnostics

In an age where time is crucial, rapid turnaround lab diagnostics is not a luxury–it’s a necessity. Phillip E. Miles designed PillarsDx to operate with speed and precision. The processes of the company are streamlined between specimen collection, final results and waiting time is minimized without affecting the quality.

This efficiency is beneficial to patients and healthcare providers because the quicker the results of a medical procedure, the faster the diagnosis is made and the medical intervention can be provided in time. It is either a generic examination of the blood or a comprehensive analysis of a genetic code, PillarsDx can give each client all the information they need to make a health choice in the shortest possible time.

Leadership, Technology and Compassion.

What truly sets Phillip E. Miles apart is his ability to merge business acumen with human understanding. He feels that technology must enable the individuals and not intimidate them. The culture of care among his team is promoted by his leadership role- all the interactions, all his findings and all the innovations are driven by empathy and professionalism.

This is not restricted to the laboratory at PillarsDx. 

The employees of the firm are also constantly trained on not only technical skills but also on how to treat the people they are communicating with in a manner that is compassionate. The outcome is a group that treats all patients with dignity, respect, and personal attention.

A Future Built on Purpose

The journey of Phillip E. Miles is not just about building a business; it’s about reshaping healthcare into something more human. His experience in working with PillarsDx shows that diagnostics may be quick, precise, and extremely personalized.

Looking ahead, Miles envisions expanding access to concierge lab testing services, introducing new innovations in pharmacogenomic testing labs, and further strengthening clinical toxicology lab services nationwide. He is still reinventing the image of quality healthcare in the contemporary world by focusing on the patient experience and sciences involved.

Frequently Asked Questions (FAQs)

 

1. Who is Phillip E. Miles?

Phillip E. Miles is the visionary founder and driving force behind PillarsDx, a healthcare company revolutionizing diagnostic care through technology, compassion, and personalized services such as concierge lab testing and rapid turnaround lab diagnostics.

2. What are concierge lab testing services?

Concierge lab testing services allow patients to receive professional laboratory testing in the comfort of their home, office, or care facility. This service saves time, ensures privacy, and provides convenience without compromising accuracy.

3. What makes PillarsDx’s clinical toxicology lab services different?

PillarsDx’s clinical toxicology lab services use advanced technology and strict quality protocols to detect and monitor medications and substances. The focus is on speed, precision, and integrity—key values instilled by Phillip E. Miles.

4. How does pharmacogenomic testing help patients?

A pharmacogenomic testing lab analyzes genetic information to understand how a patient metabolizes specific medications. This helps physicians prescribe safer, more effective drugs tailored to the patient’s unique genetic profile.

5. What is synthetic urine detection testing and why is it important?

Synthetic urine detection testing identifies fake or adulterated samples in drug testing programs. It’s essential for ensuring reliable results in workplaces, healthcare settings, and legal cases—maintaining trust and compliance in diagnostics.

Conclusion

Through the leadership and compassion of Phillip E. Miles, PillarsDx is setting a new benchmark in diagnostic care. By integrating concierge lab testing services, clinical toxicology lab services, pharmacogenomic testing labs, synthetic urine detection testing, and rapid turnaround lab diagnostics, the company demonstrates how innovation and empathy can work hand in hand to redefine healthcare for the better.

 

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Phillip E.milies

Daniel Radovich

Sales Executive

Daniel Radovich serves as a Sales Executive at PillarsDx, bringing a dynamic blend of healthcare knowledge, sales expertise, and strategic relationship-building. With a strong background spanning both clinical operations and business development, Daniel excels at connecting providers with diagnostic solutions that enhance patient care and drive operational efficiency.

In his role, Daniel leads initiatives in client acquisition and territory development, establishing trusted partnerships with clinics, physicians, and healthcare networks. His collaborative approach, combined with a deep understanding of provider needs, enables him to deliver customized solutions that support practice growth and improve clinical workflows.
Passionate about elevating healthcare delivery, Daniel is dedicated to helping practices thrive—whether through boosting screening volumes, simplifying processes, or introducing high-value services. His reputation for integrity, follow-through, and measurable impact makes him a vital contributor to our mission.
Daniel resides in Acworth, Georgia, where he enjoys life with his two beloved dogs, Frank and Eddie.
Phillip E.milies

Joseph G. Hackel, MD

Medical Director

Dr. Joseph G. Hackel serves as the Medical Director at PillarsDx, where he brings over two decades of expertise in pathology and dermatopathology. He received his medical degree from Mercer University School of Medicine and went on to complete his residency in Anatomic and Clinical Pathology at St. Joseph’s Hospital and Medical Center in Phoenix, Arizona. Dr. Hackel further honed his skills through a prestigious Dermatopathology fellowship at the Ackerman Academy in New York City. He is double board-certified by the American Board of Pathology and the American Board of Dermatology.

Throughout his career, Dr. Hackel has been committed to providing accurate, timely diagnoses to support optimal patient care. Since joining Bako Pathology Services in 2008, he has played a key role in leading diagnostic efforts, leveraging his deep expertise in skin-related conditions. His passion for pathology, combined with his dedication to improving patient outcomes, makes him a valuable leader in the field.

Kelly Whitmire

Director of RCM

With an impressive 24 years of experience in healthcare, including 20 years specializing in healthcare administration, Kelly Whitmire brings a wealth of knowledge and expertise to our team. She holds a degree in Laboratory and Healthcare Management, showcasing her commitment to advancing healthcare operations and improving patient outcomes. Kelly’s extensive background and leadership skills make her an invaluable asset to our organization.

Phillip E.milies
Phillip E.milies

Eric Collier

Director of Operations

Originally from Detroit, Michigan, Eric Collier's diverse upbringing as a military child gave him the unique opportunity to live in various states and countries, fostering a love for travel and exploring new cultures. In his spare time, he enjoys discovering new restaurants and experiencing different culinary scenes throughout the city.

With over 19 years of experience in the clinical laboratory field, Eric is a seasoned laboratory manager and clinical laboratory scientist known for delivering high-quality, efficient testing results that directly aid in patient care. He has extensive experience in laboratory management, having successfully launched four individual labs from the ground up. His expertise spans recruiting and training top-tier teams, establishing comprehensive protocols, and ensuring strict adherence to all regulatory requirements.

Eric’s approach is deeply rooted in process improvement, team development, and a commitment to delivering exceptional customer service. His leadership in laboratory management has consistently driven operational excellence and enhanced patient outcomes.

Educational Background & Certifications

Eric holds a Bachelor of Science in Clinical Laboratory Sciences from Texas Southern University and has earned multiple certifications, including:

  • Certified Lean Six Sigma Black Belt
  • Certified Lean Six Sigma Green Belt Healthcare
  • Certified Laboratory Consultant

Eric’s blend of technical expertise, leadership, and dedication to continuous improvement makes him a valuable asset in the clinical laboratory industry

Jen Vuthy

Accessioning Supervisor

With over seven years of experience in accessioning and collections management, Jen Vuthy currently serves as the Accession Supervisor at PillarsDx. In this capacity, she is responsible for overseeing the intake and cataloging of new collections, ensuring that all items are meticulously recorded and preserved. Her attention to detail and commitment to organizational excellence have made her a key figure in maintaining the integrity of the lab’s processes.

Jen’s expertise has been instrumental in implementing best practices in accessioning, optimizing workflows, and promoting cross-departmental collaboration. She is dedicated to upholding principles of accessibility, preservation, and education, continuously working to ensure these values are reflected in the lab’s daily operations. Jen also takes pride in mentoring team members and sharing her knowledge to elevate the collective expertise of her colleagues.

Outside of her professional role, Jen is passionate about her family, friends, and personal development. She actively engages in learning experiences that contribute to her health and well-being and is involved in real estate education within her community."

Phillip E.milies
Phillip E.milies

Daniel Hewitt

Director of Business Development

Head of Business Development at PillarsDx, where he combines his deep technical expertise with a wealth of experience in sales, customer acquisition, and practice management. With a background that includes working for Microsoft, Daniel brings a unique fusion of IT proficiency and strategic business insight to his role. His ability to understand complex technological systems while excelling in customer relations allows him to develop innovative solutions that enhance client experiences and streamline operations. Daniel’s leadership has been instrumental in driving growth at PillarsDx. He is known for his dedication to building strong, lasting relationships with clients, ensuring their needs are not only met but consistently exceeded. His commitment to customer service excellence, coupled with his knack for identifying opportunities for business expansion, makes him a pivotal force in the lab’s continued success. Passionate about the intersection of technology and healthcare, Daniel strives to create an environment where innovation and service come together to deliver unmatched value to clients and patients alike.

Andrea Wood

Lab Manager

Andrea Wood has been a dedicated member of our team for the past seven years. She holds a bachelor's degree in Chemistry and an associate's degree as a Medical Laboratory Technician. Andrea brings a wealth of knowledge and expertise to her role, ensuring the highest standards in laboratory practices.

Outside of work, Andrea is an active and passionate coach, leading basketball teams and enjoying a variety of sports, including football, baseball, and softball. In her personal time, she enjoys cooking and spending quality moments with her family. She is married and the proud mother of a 21-month-old son, whose joy and curiosity inspire her every day.

Phillip E.milies
Phillip E.milies

Fern Johnson

Owner, PillarsDx

Fern Johnson is a dynamic and results-driven leader with over 25 years of experience spanning accounting, financial management, and laboratory operations. She holds a B.S. in Business Management from Eckerd College and an MBA in Accounting from Keller Graduate School of Management.

Fern has led strategic initiatives across both the for-profit and non-profit sectors, with a strong track record in mergers and acquisitions, financial restructuring, and sustainable growth. Her expertise in healthcare operations was sharpened during her leadership at one of the nation’s largest privately held cancer genetics laboratories, where she oversaw Accounting, Finance, and Revenue Cycle Management—culminating in a successful eight-figure LOI.

As the Owner of PillarsDx, Fern leverages her deep operational and financial knowledge to drive innovation and efficiency in the diagnostics space. She is also the founder and CEO of Career Sisters LLC, a consulting firm dedicated to empowering women of color in business and leadership. A published author and sought-after speaker, Fern is a passionate advocate for diversity, equity, and inclusion.

She resides in Johns Creek, Georgia, with her husband and four children. In her free time, Fern enjoys reading, traveling, and mentoring the next generation of leaders.