Lab Services
Concierge Service
At PillarsDx, we believe laboratory testing should feel effortless. No rushing. No hold times. No logistical headaches. Just fast, accurate results and exceptional service.
Our white glove Concierge Laboratory Program is designed for providers and organizations that expect more than a traditional lab experience. From same-day specimen pickup to dedicated account support, we manage every detail so your team can stay focused on patient care, not operations.
A True White-Glove Experience With A Dedicated Account Manager Whose Always Within Reach
Every client is assigned a personal account manager who knows your practice inside and out. No call centers. No transfers. No waiting on callbacks.
You get direct access to a real person who handles scheduling, logistics, reporting, and any needs that arise immediately.
Same-Day Pickup & Rapid Turnaround
For our local clients we offer same-day courier pickup to keep your workflow moving and results delivered faster. Whether it’s routine collections or urgent testing, our drivers retrieve specimens quickly and transport them directly to our lab for priority processing.
Whether you’re local or out of state, our streamlined logistics and priority processing deliver dependable 24–48 hour turnaround times, so you get results quickly and can keep care moving forward without delay.
Personalized Service, Built Around You
No two practices operate the same way. That’s why we customize everything:
• Flexible pickup schedules • Routine or stat collections • Custom testing panels • Dedicated reporting workflows • EMR coordination • Compliance support • Hands-on onboarding and training
From day one, our process adapts to your needs, not the other way around.
Precision Without the Stress
With PillarsDx, you get more than accurate lab results you gain a true partner. A team that anticipates needs, solves problems before they arise, and delivers concierge-level service every step of the way.
We handle the logistics. You focus on care.